Your moving and storage resource™

Reporting an Incident Online

Reporting your claim online vs. reporting over the phone?

When you use our online incident tool to report your incident, you'll receive prompt, thorough, and courteous service.

What happens after you report your incident?

A claim adjuster will contact you to confirm the details of your incident. The adjuster will also explain the claim process, educate you about the next steps, and answer any questions you may have.

How long will it take to complete the initial report?

The initial claim report usually takes between 5 and 15 minutes, depending on the complexity of the incident. To get started you'll need to provide the following pieces of information:

  • The state where the incident occurred
  • The date and time the incident happened
  • A general description of what happened

What other information is helpful to know when you report a claim?

Incident details can be difficult to recall. Your welfare and the welfare of others is the highest priority. We recommend that you try to collect as much detailed information about the incident as you can without compromising your safety.

Here are some of the details that will help us handle your claim accurately:
Contact information

Contacting everyone involved is a key step toward resolving a claim accurately. Try to record the name, phone number, and email or street address for everyone involved in the incident. Try to collect contact information for other parties such as witnesses, police officers, and pedestrians at the incident scene.

Description of any damaged property

If there is property damage due to the incident, try to record the property location, the owner's name and contact information.

Police department involved and the incident report number

The police should provide the incident report number at the incident scene. Make note of the report number for your records. We often use the police report to verify information about the vehicles and parties involved.

Description of other vehicles involved and license plate information.

License plate numbers are useful for contacting vehicle owners. They help our auto damage adjusters ensure that they're inspecting the right vehicle. Record all vehicle plate numbers for cars involved in the incident, as well as the year make and model of the vehicle.

Insurance information

We often work directly with other insurance companies to ensure your claim is handled quickly. Request insurance company name and phone numbers for each driver at the incident scene. Insurance information is often included on information exchange forms provided by the police.

What documents will be helpful to the adjuster?

Uploading the following documents will aid in expediting the claim process.

  • Legible copy of police report
  • Photo(s) of U-Haul vehicle involved, damaged vehicle, damaged property, etc.
  • Proof of vehicle ownership (damaged vehicle)
  • Damage repair estimates